1. Introduction

This Refund and Cancellation Policy outlines the terms for service cancellations, rescheduling, and refunds at 1Point Plumbing and Heating. By booking a service with us, you agree to the conditions detailed in this policy.

2. Cancellation by the Client

If you need to cancel a scheduled service, please notify us at least 24 hours in advance. Cancellations made within 24 hours of the appointment may incur a cancellation fee, depending on the service type and preparation involved.

3. Refunds for Cancellations

Cancellations made more than 24 hours before the scheduled service will be eligible for a full refund of any pre-paid fees. Cancellations within 24 hours may not be eligible for a refund, depending on the circumstances and resources already allocated.

4. Rescheduling Services

We understand that plans can change. Clients can reschedule their appointments up to 24 hours before the service time without incurring additional charges. Please contact us directly to arrange a new time that works for you.

5. Service Guarantee and Refunds

If you are unsatisfied with our service, please contact us within 7 days to discuss any issues. We are committed to quality and customer satisfaction, and we will work with you to resolve any problems. Refunds are issued at our discretion, based on the specifics of each case.

6. Non-Refundable Services

Certain emergency or immediate services may be non-refundable due to the urgent nature of the work and the resources allocated upon booking.

7. Contact Us

For questions regarding this Refund and Cancellation Policy, or to request a cancellation or refund, please contact us at support@1pointplumbingandheating.com.